Frequently Asked Questions
Who is massage for?
Anyone dealing with everyday muscular tension, stiffness after work or training, or who wants regular care of the body they have. You do not need to be an athlete.
What should I wear?
Something easy to change out and back in of. Underpants stay on. You will be covered. But if you feel more comfortable with more clothes on, we can adapt the treatment.
Does it have to hurt?
No. Effective and punishing are not the same. Firm work should still feel like something you agreed to. Our sessions are always human-centred,
I have a health condition. Can I still book?
Email us before you book and tell us what is going on. Some situations mean we adapt the session or ask you to speak with your midwife or GP first. We do not give medical clearance.
How do I get there?
Our address: Basepoint Enterprise Centre, Terminus Road, PO19 8FY. Office 8, ground floor. We are at the Tesco roundabout-end of Terminus Road.
Where can I park?
There is free parking in the car park, you can park anywhere here. If the car park is full, you can park along the road free for 2 hours. There are appropriate spaces for motor cycles and bicycles.
What is the deposit?
£25, taken when you book, and not refunded if the booking is cancelled within 48hrs as per policy. Gift-card redemptions skip that payment — email us the slot you want.
What is the cancellation policy?
More than 48 hours’ notice to change or cancel. Less than 48 hours, or a missed appointment, is charged at the full session fee. We look at late changes case by case.
Do you have gift vouchers?
Yes. See the gift vouchers page. Buy on Jane App, or email us if you want a physical card to collect.